When answering, your responses must focus solely on what is contained in the passage. Asked to give examples of experience in previous role eg. In this face to face interview, the potential employer is seeking to get to know you better. I interviewed at Morrisons. When you finish speaking, you will be asked some questions about your presentation. Right to work in the UK | Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. You have to imagine yourself in a scenario that might arise at your chosen workplace and play the role of one of the characters in the scenario. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Got the call as soon as I got home to come to an induction day. 119 Morrisons Customer Assistant interview questions and 97 interview reviews. We cant wait for you to join the team! On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. And remember, the person who has the most to say isnt necessarily the best leader. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Sorry - No pages within the careers website match your search term - try a different keyword? 2) You witness abuse (racial/homophobic) between to colleagues. Morrisons places a strong emphasis on providing their customers with good service and engaging with colleagues. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Got a call the following day with an offer and started training a few days later. They read from a guide for the position. Customer Assistant Morrisons Oct 2020 - Present2 years 6 months Animal Care Technician Scottish SPCA (Scottish Society for the Prevention of Cruelty to Animals) Oct 2017 - Sep 20203 years. What do you think makes our stores stand out from other supermarkets. Copyright AssessmentCentreHQ All Rights Reserved. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. Would you offer a refund? It is advisable to study up on Morrisons core values and adjust your answers accordingly. Would you offer a refund? You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. As we offer full training, you dont need any retail experience. 3) Give me an example of a time when you succeeded in life? I applied online. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Basic questions like why do you want to work for morrisons, what is your availability and some ice break questions such as what I was studying etc. Morrisons like their employees to work as a team, helping one another out and showing mutual respect for one another. 2. They explain that the 2 cream donuts were not fresh. It looks at how you would deal with each one. I interviewed at Morrisons (Coventry, England) in Oct 2019. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Make sure youve done some research, read up on the role and what we do. Sample test papers modelled on these are provided with your test prep pack. Interview was fine, took a few days to hear back from them. What is the interview process like at Morrisons? Online assessment first then interview. Our friendly and hardworking store teams are at the heart of the local community. I interviewed at Morrisons in Nov 2022. Online assessment first then interview. No goodbye from anyone, I just had to walk out. Its why our customers keep coming back for more. Expect to be analysing data while under time pressure. Re-read your CV and think about why youd be good for the role. Then completed induction alongside 5/6 other successful candidates. Give me an example of when you have had to deal with a difficult customer. Use your sample tests and monitor how close you are coming to presenting the ideal personality profile from test to test. Would you offer a refund? I applied online. Interview was fine, took a few days to hear back from them. They offer a test prep pack where you will find sample test papers modelled on the real test. You will first attend to a group interview and then one to one interview with a HR Manager. I was also told that once they had finished I could just leave. It was a calm environment and easy going. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. 28,982 - 33,700 . Case study: Two full exercises. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. And there's a real team spirit as everyone works together to get the job done and make our customers happy. Hourly Pay posted anonymously by Morrisons employees. Salary. What Is the Format of the Tests for Graduates? Got a call the following day with an offer and started training a few days later. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. 2) You witness abuse (racial/homophobic) between to colleagues. A free inside look at Morrisons hourly pay trends based on 4397 hourly pay wages for 1 jobs at Morrisons. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. To prepare for the experience and to put in a good performance, we recommend using a Job Test Prep pack from Job Test Prep. To get a feel for this assessment, try a free sample test here. How to Prepare for Prison Officer Selection Test? Are you the perfect fit? I applied online. On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. In your interview we'll go into more detail about the different shifts which you can work around your family and lifestyle commitments. Join our email list today and get quick access to the best study resources and expert-reviewed practice tests for your upcoming assessment. I applied online. Does waste of supplies and time annoy you? Free interview details posted anonymously by Morrisons interview candidates. Tell me about yourself. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. Customer Assistant Location: Gravesend Department: Retail (Stores) Hourly Paid Salary Details: Competitive salary, plus excellent benefits Shift Details: Monday to Sunday 17.00 - 22.00 Job Type: Permanent / Part Time Advertising End Date: 06 Mar 2023 More Info People Specialist - Convenience (WL3) Location: Morrisons Head Office Department: People Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Internal vacancies | If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? They read from a guide for the position. Suddenly taken from doing assessments in solitude to doing them in the company of others. Given the growth rate of the company, you can expect a lot of competition for open positions. You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. Was offered the job the next day. Becoming familiar with verbal reasoning tests is essential to ace this assessment. It looks at how you would deal with each one. I applied online. Can you tell us about yourself? The interview was held in the at the time closed cafe due to covid and I felt completely comfortable during my interview. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Based on 4397 salaries posted anonymously by Morrisons Customer Services Assistant employees in Thornton. Also asked what is your biggest achievement to date. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. I applied online. Regardless, the interview process was easy; they will take quite literally anybody. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. More relaxed atmosphere, lasted approximately 40 minutes Called approximately 2 weeks afterwards to be offered the job, I applied through an employee referral. 3) Give me an example of a time when you succeeded in life? Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. It is based on a set of scenario questions. The interviewer was nice. Do you help them? Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. 1 Month 49. I applied online. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. I interviewed at Morrisons in Nov 2022. If you pass the online assessment then you should hear from us within a couple of weeks of the closing date to let you know the next steps. We sell over 10 million individual eggs a week. I applied online. Morrisons Customer Assistant, Company Name, September 2018-Current I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Talk about your hobbies, previous work experience, and education. If you havent heard anything, make sure youcheck your junk or spam foldersas our emails sometimes go in there. You need to complete the assessment as soon as possible as we cant progress you to the next stage until you have completed it. Describe a time you had to work as part of a team, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. 2) You witness abuse (racial/homophobic) between to colleagues. A delivery has arrived as you're leaving work and you see a colleague struggling. They ask why your good for the role. Interview preparation. Online assessment first then interview. 2) You witness abuse (racial/homophobic) between to colleagues. What would you do? Each set is followed by 4 or 5 multiple-choice questions. It's why our customers keep coming back for more. 1) A regular customer returns to the store with a receipt however does not have food. I applied online. I applied for the position and within a few days I heard back. Take our'Life at Morrisons' quiz. Coaching and leading a team, prioritising etc, Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, Glassdoor users rated their interview experience at. 1) A regular customer returns to the store with a receipt however does not have food. I unfortunately didnt get the job though as I think I was too anxious. What are the pros and cons of the Morrisons business model? I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. As well as being able to work at pace, our Home Delivery Customer Assistants also need: To be able to care about customers and is always helpful To be a good team player To be able to offer support to colleagues Have enthusiasm and commitment to delivering the plan Is able to work using own initiative Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Rating. There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. Told that once they had finished I could just leave is contained in the at the end sample... Your numerical skills, and the main difficulty lies in the company of others ; s why our customers coming... Core values and adjust your answers accordingly Name, September 2018-Current I interviewed at Morrisons (,... 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